Privacy Policy for jitgo

1. Information We Collect

jitgo collects personal information from you at various points during the registration, verification, and gameplay process. The categories of data we collect, and the context in which each is gathered, are described below.

1.1 Registration Data

When you create a jitgo account, we collect your full legal name, date of birth, residential address, email address, and a valid mobile number registered in Bangladesh. This information is required to open your account, verify your eligibility to play (including confirming you are aged 18 or above), and establish a communication channel for account-related notices.

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to confirm the identity of players before processing withdrawals, jitgo collects copies of government-issued identity documents. Accepted documents include a Bangladesh National Identity Card (NID) or valid passport. We may also request a recent utility bill or bank statement as proof of address, and in some cases, a photograph or selfie to confirm document ownership. These documents are processed securely and retained only as long as required by applicable law.

1.3 Financial Data

jitgo collects information about the payment methods you use to deposit and withdraw funds, including your bKash account number, Nagad account number, Rocket wallet reference, or partial card details (last four digits and card type) where card payments are supported. Full card numbers are never stored on jitgo servers — card processing is handled end-to-end by certified payment service providers. We also maintain a record of all deposit and withdrawal transactions associated with your account for audit and regulatory purposes.

1.4 Gameplay and Betting Data

The jitgo platform automatically records all game sessions, bet placements, stakes, outcomes, and transaction histories associated with your account. This data is used to resolve disputes, detect suspicious or fraudulent activity, monitor for responsible gaming indicators, and improve the quality of our games and sportsbook offerings.

1.5 Technical and Device Data

When you access jitgo, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data helps us maintain platform security, detect unauthorised access attempts, and optimise the user interface across different devices commonly used by players in Bangladesh.

1.6 Communications Data

If you contact jitgo via live chat, email, or WhatsApp support, we retain records of those communications including the content of messages, timestamps, and the outcome of any support interaction. This enables us to track the resolution of issues, ensure quality of service, and refer to prior conversations where a dispute or complaint is escalated.

2. How We Use Your Data

jitgo uses the personal data we collect for the following defined purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

• Account management: Creating, maintaining, and administering your jitgo player account, including processing deposits and withdrawals, updating account settings, and responding to account-related queries.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that the identity information you provided during registration is accurate and genuine.
• Fraud and money laundering prevention: Monitoring account and transaction activity for patterns consistent with fraudulent behaviour, account takeover, multi-accounting, bonus abuse, or money laundering, and taking appropriate action where such patterns are identified.
• Responsible gaming monitoring: Analysing your gameplay patterns against responsible gaming indicators, enforcing any self-exclusion or deposit limit settings you have activated, and proactively reaching out where our systems flag potential problem gambling behaviour.
• Customer support: Responding to your support queries via live chat, email, and WhatsApp, resolving complaints, and managing the escalation of disputes to a fair outcome.
• Platform improvement: Using aggregated and anonymised gameplay and technical data to identify performance issues, improve game offerings, optimise the betting interface, and develop new features that serve Bangladeshi players better.
• Legal and regulatory compliance: Retaining records as required by applicable law, responding to lawful requests from authorities, and fulfilling our obligations under anti-money laundering regulations.
• Service communications: Sending you transactional emails and notifications relating to your account, such as deposit confirmations, withdrawal approvals, security alerts, and changes to these policies. These communications are not optional and are necessary to the operation of your account.

Where jitgo wishes to send you promotional communications about bonuses, new games, or special offers, we will do so only with your prior consent, which you may withdraw at any time via your account notification settings or by contacting support.

3. Data Sharing & Third Parties

jitgo does not sell or rent your personal data to any third party. However, operating a secure and compliant online gaming platform requires us to share certain data with a carefully selected set of service providers and, in specific circumstances, with authorities. The categories of recipients are described below.

3.1 Payment Service Providers

To process your deposits and withdrawals, jitgo shares the minimum necessary financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks. These partners operate under their own privacy policies and are independently responsible for data they process in their capacity as payment processors.

3.2 Game Software Providers

The games available on jitgo are powered by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers may receive anonymised session data required to operate the games and validate round outcomes. They do not receive your full name, contact details, or financial information.

3.3 Identity Verification Services

For KYC processing, jitgo may engage a third-party identity verification provider who receives copies of the identity documents you submit. These providers are contractually bound to process your documents solely for the purpose of verification and to delete them in accordance with agreed retention schedules.

3.4 Legal and Regulatory Authorities

jitgo will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a legally binding order or where we reasonably believe disclosure is necessary to prevent a crime, protect the safety of individuals, or comply with a legal obligation. We will notify you of any such disclosure where legally permitted to do so.

4. Cookies & Tracking Technologies

jitgo uses cookies and similar tracking technologies to operate the platform, maintain your login session, prevent fraud, and understand how players navigate the site. The categories of cookies we use are as follows.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your authenticated session, store your language preference, maintain your cart or active bet slip, and enable core security features such as CSRF protection. Without these cookies, the jitgo platform cannot be used. No consent is required for strictly necessary cookies.

4.2 Analytics Cookies

jitgo uses analytics tools to collect aggregated data about how players use the platform — including which pages are visited most frequently, how long sessions last, and where users drop off in the registration or deposit flow. This data is used solely to improve the platform and is never tied to individual player identities in a way that would be shared externally.

4.3 Security and Fraud Detection Cookies

Certain cookies and device fingerprinting technologies are used exclusively to detect and prevent fraudulent activity, identify bot traffic, and flag accounts that may be operating in violation of our one-account-per-player rule. These are treated as necessary cookies and cannot be disabled without compromising platform security.

4.4 Managing Your Cookie Preferences

You can control non-essential cookies via your browser settings. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling analytics cookies will not affect your ability to use the platform but may result in a slightly less optimised experience. Disabling strictly necessary cookies will prevent you from logging in or placing bets.

5. Data Retention & Storage

jitgo retains your personal data for as long as your account is active and for a defined period thereafter. The specific retention periods for each category of data are governed by the purpose for which it was collected and by applicable legal requirements.

• Account and registration data is retained for the duration of your account and for a minimum of five years following permanent account closure, in line with standard financial record-keeping obligations.
• KYC and identity documents are retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Transaction records (deposits, withdrawals, and bet histories) are retained for a minimum of seven years from the date of each transaction.
• Communications records (support chat transcripts and emails) are retained for three years from the date of the interaction.
• Technical and device data is typically retained for 12 months, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, jitgo securely deletes or irreversibly anonymises your personal data. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and platform improvement purposes.

6. Security Measures

jitgo employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following controls.

• Transport Layer Security (TLS 1.3): All data in transit between your browser and our servers is encrypted using current TLS standards, preventing interception by third parties.
• Data encryption at rest: Sensitive personal data stored in our databases — including KYC documents and financial identifiers — is encrypted using AES-256 or equivalent standards.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way hashing algorithm with a unique per-user salt before being stored.
• Access controls: Access to player personal data within our organisation is restricted to personnel who require it to perform their job functions, governed by role-based access control policies and subject to regular review.
• Intrusion detection: Our infrastructure is monitored around the clock for anomalous access patterns, known attack signatures, and potential data exfiltration attempts.
• Security audits: jitgo conducts periodic security assessments of its platform infrastructure and engages third-party specialists for penetration testing on a regular cycle.

7. Your Rights as a Player

As a registered player on jitgo, you have meaningful rights over the personal data we hold about you. These rights are described below along with guidance on how to exercise them.

7.1 Right of Access

You have the right to request a copy of the personal data jitgo holds about you. Upon receiving a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is used, and, where feasible, a copy of the underlying data, within 30 days of the request.

7.2 Right to Correction

If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For basic account details such as email address or phone number, you can update these directly in your account settings. For changes to your legal name or date of birth, you will need to submit supporting documentation through our support team.

7.3 Right to Deletion

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Please note that where we are required by law to retain your data (for example, KYC records and transaction histories under anti-money laundering regulations), we are unable to delete that data until the legally required retention period has elapsed.

7.4 Right to Restriction and Objection

You have the right to request that we restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved. You also have the right to object to processing that is based on our legitimate interests, where you believe your fundamental rights and freedoms override those interests.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our data team at [email protected] (plain text — not a link) with the subject line "Data Rights Request". We will verify your identity before processing any request. We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days with notice.

8. Policy Updates & Contact

jitgo reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the features available on our platform. When we make material changes — meaning changes that significantly affect how your data is used or your rights — we will notify registered players by email to the address on record at least 14 days before the changes take effect.

For minor or clarificatory updates that do not materially affect your rights, we will update the "Effective Date" at the top of this page and publish the revised version without individual notification. We recommend bookmarking this page and reviewing it periodically.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how jitgo handles your personal data, please contact us using the details below. We are committed to responding to all privacy-related enquiries promptly and in good faith.